Basic Process for Fixes

Last updated by neal.legler 4 years ago

Basic Process for Fix Projects 

This applies to the P/C Fixes, Kaltura Transfer, and Bonus Fixes projects 
 
Assign a fix to yourself. 
Change the status to “Working on it.” 
Review the course QA notes and flagged items. 
Check the instructor permissions (if any).  
If instructor permissions are granted for certain items, complete the fixes. 
Some fixes may be  so  obvious that they can be made without obvious permission. But until you have experience, check with the instructional designer for the course before taking such a calculated risk. 
If instructor permissions are not granted for certain items (or they seem significant enough to ask about), email the instructor (and copy the instructional designer) detailing the fix and asking for permission. Set the status to “Approving Fixes.”  
When permission is obtained, make the fixes.  
When the fixes are done, change the status to “Design Review.” Inform the instructor and/or ID.  
As a recommended best practice, copy your email to the instructor into the notes of the fix item for reference. 
When the fixes are accepted, change the status to “Done.’  

If you don’t hear back from the instructor 

Sometime after a week has passed, you can find the original email you sent asking for permission, hit “Reply,” keeping the instructor in the recipient line, and say, “Hello, I’m just following up on the email below. Do you have any input or questions? Thanks!” 
Mark the item as “Stuck” 
Note your efforts as an update. 
Don’t worry about any follow-up messages after that. 
An instructional designer can follow up beyond that point.  
 

Special notes regarding the P/C fixes: 

P  items are matters of presentation and can often be handled without collaborating with the instructor, if they have given permission. 
C  items are matters of content and always require working with the instructor to ask, essentially, for new or reworked content. The instructional designer should be included in fixing these items.  
Item C1 in particular can be basically ignored until roughly the week before the semester starts, if not the day before or day of. Instructors often don’t update these until the last moment, so old dates usually aren’t an indication of a problem in a course that is still notably set to begin in the future.  
Refreshed On: Jul 05, 2025 07:22:09 UTC+00:00