Tier 1 Collaborative Knowledge Base
Last updated by ford.rasmussen 4 years ago Encounter the solution to a problem that might be useful for others to know? Or just want to share some knowledge you’ve learned that might benefit others? Include it here to make it accessible to others. Also feel free to edit any of the current info below if it’s outdated. This is a living document.
Recordings from past trainings:
USU Account Access (issues with accessing accounts):
Faculty or students who are experiencing issues with Duo or logging in through the University’s Central Authentication System (used by most systems at the University), should contact the IT Service Desk at 435-797-HELP.
Kaltura Recorders
Note:
Due to upload and processing challenges, we should recommend that, whenever possible, teachers only record one video stream. This will decrease the probability of a failed recording.
A lot of home networks have poor upload speeds. CIDI recommends limiting recordings to 15 minutes a piece when recording from home.
If students need support, the IT Service Desk can help with Kaltura watching and making videos for assignment submissions. Direct the faculty to this webpage for student support: http://cidi.usu.edu/student-support-resources/kaltura_overview
Desktop Capture
Once installed, one can start a recording by opening Desktop Capture on one’s computer without needing to initiate it through Canvas. The instructor just needs to ensure they click “Save and Upload” when they finish the recording.
How to access Kaltura recordings saved to a personal computer (Windows): C:\Users\tberg\AppData\Local\Kaltura\Capture
From here they can upload them straight into My Media, but the webcam and share screen will be saved as two separate recordings with audio on both.
How to trick Kaltura into re-uploading a recording: https://oregonstate.teamdynamix.com/TDClient/1935/Portal/KB/ArticleDet?ID=91360
“ How do I upload a Kaltura video when the Capture Desktop Recorder does not successfully upload?” Instructions: https://liberty.service-now.com/kb_view.do?sysparm_article=KB0016056
How to download a video from My Media: http://cidi.usu.edu/tools/media/Download_a_video
Sometimes a video will show in My Media but not the Media Gallery even when the recording has been published; one way to fix this is to unpublish then republish.
From the same page, select the “Published” radio button and choose the correct course and save changes
Scheduled Recordings
If an instructor wants a scheduled recording cancelled - forward that to Kylee Gray, Shane Thomas, or Amy Carpenter.
Mac Issues
Fix for the "Fail to Record" error message. In the Security & Privacy Setting-Screen Sharing. Kaltura Capture is not selected (allowed) to record the screen.
Kaltura My Media
Notes:
Kaltura does not work on mobile devices. If users are getting an error while trying to access My Media, check first to see if they are on a mobile device.
Firefox is the preferred browser for using Kaltura. Chrome tends to give errors when trying to access “My Media”.
If a video can’t be embedded, it may be because it is marked as Private rather than Published . They may need to go into My Media, select the video, click “actions” and publish the video. This will bring up two options: Private and Published . They will need to click published . Then it will ask them which courses they want the video published in.
In Safari, you may need to walk a user through how to enable third party cookies in order for Kaltura to work.
For increased security, once you have finished using the site, please change the Privacy setting back to Always.
If multiple professors want to share their My Media videos with one another, they can add a collaborator to their My Media. This basically allows multiple people to share, view and edit the video. http://cidi.usu.edu/tools/media/share-mymedia-video-permissions-with-another-user
Kaltura Video Quizzes:
This is a link for instructors with instructions on how to create a Kaltura video quiz: https://support.canvas.fsu.edu/kb/article/946-instructors-how-to-create-a-kaltura-video-quiz/
Canvas
Assignments
Turnit-in For graduate student’s thesis/dissertation:
For Graduate Advisors that want to run their Grad Student’s paper through TurnitIn, they will need to either have that student associated with a course to run it through Speed Grader (easiest) or start a chat with us, invite Level 2 CIDI person and have them contact the TII Admin to create an account that isn’t associated with Canvas for them to use in the future.
Quizzes
Classic quizzes can’t have their scores displayed as a percentage. Only as points out of a total. New quizzes (beta) can display percentages, but they don’t work with proctorio.
Importing a quiz from another canvas course: cidi.usu.edu/tools/canvas/Import_Quiz_from_another_canvas_course
Un-proctored exams can have links to external sites in them. If the exam is proctored and an image is unreadable due to quality, try using a .jpeg or .png format.
If a professor wants to remove a quiz that some students have already taken (and have it not affect any final grades, as if the quiz never existed) CIDI needs to get involved.
They won’t be able to remove the quiz entirely but they can make it worth zero points so it doesn’t affect grades.
Guide to regrading a quiz: https://guides.instructure.com/m/4152/l/801949-how-do-i-regrade-an-assessment-question-in-new-quizzes (this instructions should be for the new beta , not classic quizzes.)
https://guides.instructure.com/m/4152/l/101240-how-do-i-assign-a-quiz-to-an-individual-student#assign_to_student
Grading:
Modules
Videos embedded as a link in a module do still need to be enabled in Media Gallery/My Media in order for students to be able to view them.
Courses
Copy content from one canvas course onto another: https://community.canvaslms.com/docs/DOC-12935-415257077
Accessibility (Within Canvas)
The end date of the course has to be set back to a date at or after the due date.
You can go to the course settings and change the course end date.
Then you can change the assignment due date.
BUT, there’s always the caveat that if any Banner updates occur, they will set the course end date back to what it was before, and the student might not be able to actually submit the assignment between the official course end date and the assignment due date.
(Quiz/Exam) How does setting a due-date work when there are students in the class who are given the extra time accommodation from the DRC?
If the professor is creating a quiz in canvas and creates the quiz more than two days before the entered due date, the DRC will be notified and add time automatically. If the quiz is created less than two days before the entered due date, the professor will need to notify the DRC manually.
The professor does not need to assign the student to a different assignment group in Canvas. The DRC can change their time even when they are included with all the other students in a group.
(Quiz/Exam) What if the professor wants the exam to be open a certain amount of time (ex. 1 hour) for all students except those receiving extra time from the DRC?
The DRC can make this change - faculty needs to reach out to them. (I was told faculty can also make this change but was not told how - if faculty is unaware, they can contact the DRC to do it for them.)
Watching Recorded Lectures
(Playback speed)The option to watch lectures at a faster speed should be an automatically enabled setting
Students watching a recorded lecture on an iPhone need the KMS Go app to use the faster watching speed setting
Peer Reviews
Peer reviews created with the ‘anonymous’ setting will make it so students cannot see the name of those they are reviewing or those who have reviewed them.
Class Incompletes
When a student has an incomplete in a class and needs access to the course beyond the typical end date, there are a couple of options:
Typically, with incompletes, the best course of action is to create a new course without any dates and copy the content over, and then add the necessary student(s).
You can also extend a specific student’s access to the course beyond the usual due date. To do this, complete three steps:
One: Set the course end date further into the future to the last date the student may need access to the course (Course settings > Course details tab).
Two: Edit the original sections (Course settings > Sections tab) and make sure the official end date is set and the checkbox is checked to limit student access to the start/end dates.
Right now only an admin can perform steps 2 and 3, so you’ll need to know the name and finish date of each student taking the incomplete.
Proctorio
Faculty Guide: https://testing.usu.edu/faculty/Proctorio_faculty_guide
G o into the exam, and from there you will go to View Proctorio gradebook (on the right side of the screen). Then, you should be able to press on whichever student has taken the exam to see the recordings. Once you click on their name, there will be a play/skip button on the bottom left side of the video, and a volume option on the right.
